100% Safe Shopping Guarantee

At Bluelips we are very concerned over protecting your information and so we have taken the following steps to assure you're shopping safely.

1)Our site is SSL secure. Your credit card information is not retained once your order is placed and clears. The only instances where card info may be retained is in the event of fraud.

2)We do not sell your personal information for any reason. This includes your email address and any personal information you provide us. We hate spam, too.

3) We encourage forum participants not to list their email addresses publicly as Nigerian scammers frequent forums and guestbooks, so do other spammers.

4) We actively participate in fraud prevention programs and it is our policy to contact each customer to verify their order. That is why it is important for us to have your phone number used in your credit card billing.

5) Billing/Shipping addresses should be the same,however on smaller orders we do make exceptions. All orders are shipped signature confirmed and in some cases insured.

6) Returns are subject to a restocking fee. Shipping and taxes are not refundable on returns. Returns are shipped at your expense. Any items that arrive damaged (which is rare) will have shipping reimbursed if you requested insurance on the item at the time of purchase. Returns must be made within 10 days. DVDs and Videos can only be exchanged for the exact same video or DVD.

You can always reach us at 415-972-8000. If we are not available when you call please leave us a message including your name and phone number so we can return your call.